FAQ

Frequently asked questions

Everything you need to know before working with us — pricing, timelines, migration, AI, and support.
How does your pricing work?

We prefer to agree on a fixed price wherever the scope is clear, so you know the total cost before we begin. Only when the effort genuinely cannot be foreseen do we work on an hourly basis.

How long does a typical project take?

A small website is typically delivered in 1–2 weeks. A more complex multilingual website, for instance one built with TYPO3, takes 2–4 weeks. Complex software projects take 1–2 months, plus ongoing maintenance, updates, and extensions.

Can you migrate our existing website?

Yes. We migrate to or from TYPO3, to KocoDesk, WordPress, or whichever platform you prefer. We use sophisticated Python automation to move even large and complex projects reliably.

Do you provide hosting and managed infrastructure?

Yes. We provide hosting and fully managed servers, working with partners and data centers primarily based in the US. For example, our infrastructure runs in a green data center in Boston.

What does your AI integration actually involve?

We cover the full spectrum — from AI agents and MCP servers to custom tools, scripts, and automated content-creation pipelines on autopilot, essentially anything AI can accomplish. Our proprietary MCP infrastructure, metraclick.com, is the Swiss-army knife that equips any AI agent with countless tools. We can build custom tools and API connections within hours.

How do you handle multilingual websites?

We do more than translate — we proofread natively and in-house for English, Spanish, and German, and work with external native speakers for other languages. We have built countless multilingual websites with multilingual SEO for German universities, tourist guides, news magazines, and more.

Do you work alongside our in-house team?

We are a full-service agency and generally do not work as part of your in-house team, but we collaborate closely with it. For example, we provide the KocoDesk CMS while your developer manages the theme, with full documentation, APIs, and support. As an exception, in TYPO3 we offer white-label freelance work, so agencies can buy our TYPO3 services and resell them to their own clients — ideal for agencies that receive TYPO3 requests but prefer not to handle them in-house.

What happens after launch?

It depends on the application or software we built for you, but in most cases we agree on a maintenance contract with a monthly all-in fee that keeps you worry-free. We ensure everything stays up to date, fix bugs within 24 hours, and apply updates as soon as they are released. You always have a human support contact — never an AI bot.

Do you sign NDAs and handle confidential data?

Yes, absolutely. We treat client data with the greatest care and are glad to sign an NDA.

What timezone are you in and where are you located?

Our main physical base is in Panama, on Panama Time, which aligns well with most US and Latin American time zones. From the hub of the Americas, we can also reach client meetings quickly via Panama City Airport for in-person sessions.