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It is the single most uncomfortable question a prospective client will ever ask an agency owner. Usually, they hesitate, clear their throat, and dance around the phrasing:
"Simon, we love the architecture. We love the proposal. But what happens if you get hit by a bus? What happens if you stop working, or if three years down the road we decide to move maintenance in-house?"
Most web shops give vague, corporate answers about "continuity plans" and "team redundancy."
At KohlerCode, we operate on a completely different premise. Here is exactly how we engineer client projects so that, in the worst-case scenario, any experienced developer on the planet can take over our work by tomorrow morning.